- Through your use of 3nine.com and any country top level domain name (the “site”)
- By interacting with our content and/or services or
- By contacting our team
This policy also applies to information held by suppliers, possible future suppliers, contacts and all other people we hold information about.
Please read the following carefully to understand our views and practices regarding your information and how we will treat it.
What information do we collect?
By “information” we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:
- Identity and Contact Information includes first name, last name, title, email address, phone number or any other information you provide us
- Technical Information includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system, platform and other technology on the devices you use to access the site
- Usage information includes information about how you use the site
- Contact history, means keeping a record of what you have said to us, for example through a web form, by email, on social media, over the phone or otherwise
How we collect information about you?
You may give us your information by filling in forms on the site or by corresponding with us by post, email or otherwise. This includes information you provide when you:
- Register for an account with us on our customer service center
- Request a quote
- Sign up to our newsletter
- Request marketing to be sent to you
- Contact our support team
- Give us some feedback
As you interact with the site we may automatically collect technical information about your equipment, browsing actions and patterns. We collect this information using cookies, server logs and other similar technologies. We may also receive technical information about you if you visit other websites employing our cookies. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To provide customer care and support
- To communicate with you
- To send you information about product news, offers, invitations to trade shows
- To provide you with marketing material
- To send periodic emails
When purchasing a 3nine product and/or service, the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We are committed to ensuring that your information is secure with us and our partners. In order to prevent unauthorised access or disclosure. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems and are required to keep the information confidential.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We do however transfer information to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
All suppliers or third parties that store personal data owned by us are obliged to comply to GDPR by data processing agreements.
Where do we store your information?
We use a Enterprise Resourse Planning system (ERP system) for orders, quotes, invoicing, accounting and Customer Relationship Manager (CRM) for existing and potential business customers as well as suppliers and partners. In these systems we can associate a company with personal data such as job title, department, first name, last name, e-mail address and phone numbers. The storage of data for these systems takes place on servers maintained and protected by a third party IT service supplier, where the servers are located within the European Union.
How long will we keep your information?
We will keep your information for as long as necessary to provide services or other necessary purposes, such as complying with our legal obligations (eg, under the Accounting Act), settling disputes and fulfilling our agreements. Since these needs may vary for different types of data and for different contexts, actual retention periods may vary. In order to determine when the data will be deleted, it is primarily the purpose that decides.
Certain datas are deleted continuously, for example data collected through cookies.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
At any time, you have the right:
- To request a copy of any information which we hold about you
- To rectification of your information, if you consider that it is inaccurate
- To ask us to delete your information, if you consider that it is inaccurate
- To withdraw consent to our processing of your information
- To ask us to stop or start sending you marketing material
- To restrict processing of your information
Any request for a copy of your information must be in writing and we will endeavor to respond within a reasonable period of time no longer than 14 days. We will comply with our legal obligations as regards your rights as a data subject.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change.
Data subject access requests
We would gladly assist in any data subject access requests.
Data subject access request must be made in writing and we advise emailing [email protected] to ensure action promptly taken.
Please include the following:
- Full name
- Email address
- Details of the specific information you require or wishes to update and any relevant dates.
We may ask for further information to identify you and ensure the personal data relates to the individual making the request.
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